OPD & IPD Solutions
Patient flow, throughput, and experience across out-patient and in-patient.
The two halves of a hospital — OPD and IPD — run on different rhythms but share the same people, data, and reputation. When one is tuned and the other isn't, the whole facility feels broken to patients.
Our OPD work targets the variables patients actually feel: waiting time, consultation door-to-door minutes, diagnostics TAT, and billing queue length. IPD work targets admission-to-bed time, ALOS by DRG-like groupings, discharge TAT, and OT utilisation.
The engagement starts with 10–14 days of time-and-motion observation. What we see on the ground is usually meaningfully different from what the HMIS reports.
Outcomes we target and measure.
- OPD consultation waiting time reduced to under 20 minutes on 80% of visits
- IPD admission-to-bed time under 30 minutes
- Discharge TAT under 2 hours across most departments
- OT utilisation above 70% of scheduled capacity
- Patient NPS improved by 15–25 points post-intervention
Concrete outputs at the end of the engagement.
Every engagement ends with artefacts you own — documents, models, trackers, or live systems that your team runs after we leave.
- 01OPD and IPD time-and-motion report
- 02Redesigned patient flow SOPs
- 03Throughput dashboard (live from HMIS where possible)
- 04Staff training kit & floor-level huddle cadence
You'll get the most from this if…
Patient complaints concentrated on wait times and discharge
High OPD footfall not converting to IPD at expected rate
OT slots overbooked but utilisation under 60%
Prepping a facility for high-volume empanelments
Often scoped alongside this engagement.
A 30-minute intro call maps the shape of the engagement.
Tell us where you are in the journey and who's involved on your side. We'll come back with a clear view of timeline, team, and first deliverable.